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CloudAge Global

Job Opportunities !

Technical Support Engineer – Cloud Support Desk

   Job ID- 1029

Qualifications, Skill Set & Experience required: :

1. B.E./B.Tech (Computer/IT/Electronics) / MCA/ M.Sc. Computer Science / Equivalent or higher from a recognized university
2. Good communication Skills (Speaking & Writing in English Language)
3. Experience – Any IT experience is desirable
4. Basic Knowledge of Cloud Computing/Web hosting/Internet Services
5. Basic Knowledge of operating systems i.e. Windows / Linux etc
6. Basic Knowledge of Networking protocols such as TCP/IP, FTP, HTTP, HTTPS, SSH, RDP etc

Scope of Work:

  • The Cloud Support Desk accomplishes its service targets by ensuring the delivery of uninterrupted services by 24x7x365.
  • The Support Desk shall be responsible for Monitoring & Coordinating as a single point of contact window in getting the
    query/complaints/issues attended (over various channels like online system / email / telephone etc.) and subsequently get answered / resolved.
  • These query/complaints/issues related to Cloud may be of type like new service request, query, complaints for fresh Cloud registration, Cloud Account creation, allocation of VMs and/or compute resources (CPU, RAM), settings of Network / Storage, Backup Services, Patch updates, Firewall ports opening, VPN Connections, etc.
  • Coordination with end users, generation of ticket ID for the services related to Application / Web Services, Servers, Network, Storage, Firewall, VPN, Backup Services etc.
  • Each call must be assigned with its severity level. Escalate the calls to the respective core team looking after the Cloud Infrastructure, Network, Security or Storage, VPN Services etc. of NIC running from/outside the Data-Centre, 3rd party Vendors for Hardware repair/installations etc. if necessary as per defined escalation matrix.
  • The team should have adequate knowledge to resolve basic problems on their own. If a person or team is not able to resolve the problem within stipulated time frame then needs to escalate accordingly.
  • This support desk shall act as the first level of support for any issues related to the Cloud Services.
     
     
    Location: Pune Mode of Working : WFO (6 days working)
     
    Experience: 6 months to 1 year

Cloud Support

   Job ID- 1030

Skills:

    • Assist external/internal users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems
    • Troubleshoot basic to complex customer issues related to the client product (EXO, SharePoint, Teams and Azure).
    • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
    • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
    • Serve as a resource to other support personnel
    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    • Clarify customer requirements; probe for understanding
    • Prepare complete and accurate work including appropriately notating accounts as required
    • Participate in activities designed to improve customer satisfaction and business performance
    • Log all incoming calls and emails and accurately complete case notes in the call tracking database
    • Candidate must be
      • Graduate : One year of relevant experience preferred
      • Achieve and maintain recognized and applicable technical certification(s)
      • Courteous with strong customer service orientation
      • Ability to effectively communicate, both written and verbally
      • Ability to learn including strong problem solving skills
      • Dependable with proficient attention to detail
      • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
      • Ability to work as a team member, as well as independently with minimal supervision
      • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
      • Able to rotate shifts, as needed
      • Advanced knowledge of EXO, SharePoint, Teams and Azure is required. For example:
        1. EXO – Retention Management, Mailflow, Purge etc.
        2. Teams – Meetings, calls, interface etc.
        3. SharePoint Online – Access, Sharing etc.
        4. Azure – Role assignments, Quota change etc.
Location: Gurgaon
 
Experience: 1+ Years

Technical Support

   Job ID- 1029

Skills:

  • Minimum one year experience required in technical profile
  • Candid should have good knowledge on windows, servers, active, directories, DHCP and DNS
  • Cand should have good English communication skills.
  • Qualification: Grad/UD Grade.
  • Versant 60 is required.
  • Its a B2B global companion. L2, tier3 escalation department
  • Technical Voice support (blended voice: inbound and outbound both).
  • 18 month of service agreement
  • Five days working, 24/7 shift.
Location: Gurgaon/Pune
 
Experience: 1+ Years

Specialist - Cloud & Infra

   Job ID- 1028

Skills:

  • Hands-on experience on administering and supporting multiple versions of Linux/UNIX and FreeBSD server environments.
  • Proficiency using scripting languages such as PERL, BASH, KORN Shell
  • Understand and use essential tools for handling files, directories, command-line environments, and documentation.
  • Working knowledge of network communication protocols.
  • Knowledge & experience on AWS Code pipeline, API Gateway, EC2 API, Amazon S3, , VPC, Cloudwatch, Kinesis and other tools
  • Real world experience of deploying & operating cloud services in AWS.
  • In-depth system administration knowledge of Unix and /or Windows systems
  • Strong scripting knowledge on languages like Chef, Puppet, Unix Shell Scripting, PowerShell, etc.
  • Good understanding of CI / CD pipeline tools like Hudson / Jenkins, Bamboo, etc.
  • Build and maintain the right AWS infrastructure architecture.
  • Manage CI/CD pipeline.
  • Configuration management – Puppet, Terraform, CloudFormation
  • AWS deployment, management and incident diagnosis.
  • Troubleshooting incidents related to AWS infrastructure components including CDN (CloudFront) and internet networking.
  • Work on emerging technologies like cloud orchestration and containerization solutions (Docker, Kubernetes).
  • NIX / LINUX Support Engineer.

Job Description: 

  • Serve as a System Administrator installing, testing, operating, troubleshooting, and maintaining server hardware and operating systems (Linux/Windows) including virtual environments
  • Administration of Tomcat/WebSphere application server environments and related open-source components
  • Create and manage technical documentation for product installation and administration
  • Conduct system security audits, including system security checks.
  • Setup and administration of complex multi-tier computing system environments
  • Perform software upgrades, kernel patches, errata patches
  • Create Virtual Machine, perform cloning, create and delete snapshots, add and remove hardware resources on guest OS
  • Carry out troubleshooting activities for tickets
Key Skills: Linux, AWS, Terraform, Cloud Formation, CI/CD Pipeline.
 
Location: Mumbai/Pune/Bangaluru/Chennai/Hyderabad
 
Experience: 5-8 Years

Azure Security Consultant

   Job ID- 1027

Preferred Skills:

  • Azure certifications in addition to the security specialization.
  • Experience with scripting and automation using PowerShell or Azure CLI.
  • Familiarity with DevSecOps practices.
  • Knowledge of other cloud platforms (AWS, GCP) is a plus.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a security consultant with a focus on Azure.
  • Microsoft Certified: Azure Security Engineer Associate or equivalent certifications.
  • In-depth knowledge of Azure services and architecture.
  • Strong understanding of security principles and best practices in cloud environments.
  • Experience with security tools and technologies, such as Azure Security Center, Azure Sentinel, and Azure Policy.
Joining: Immediate Only

Experience: 6+ Years

Flink Developer

   Job ID- 1026

Designation:

  • Developer

Tech Stack:

  • Java Microservices
  • Apache Kafka
  • Apache Flink

Desired Skills:

  • Hands-on experience with Flink is a must . 
  • Well versed with Flink Architecture, Flink Monitoring and Metrics
  • Working with the Kafka Connect
  • Understanding and implementation of Streaming constructs:
  • Stateful and Stateless Stream Processing
  • Event Time and Watermarking
  • Checkpoints and Recovery
  • Conceptual understanding of:
  • Batch and Stream Processing
  • Formats such as CSV, JSON, Avro or Protobuf
Qualifications:
  • Graduate

Data Scientists/ML Engineers

   Job ID- 1025

Designation:

  • Data Scientists/ML Engineers

Experience: 
  • Minimum 3+ years of experience 

Desired Skills:

  • PySpark, MLOps, and Azure DataBricks is highly preferred python.
  • Additionally, a good knowledge of SQL, E2E ML lifecycle, recommender engine and collaborative filtering, and budget forecasting and cash flow models is required.
 
Locations: Pune (Work from office)

NEW CLIENT ACQUISITION EXECUTIVE

   Job ID- 1011

Job Brief:

       We are currently looking to hire an enthusiastic, energetic, and ambitious New Client Acquisition Executive to join our Placement team and build a strong portfolio of clients. Preferably Female, should be fluent in English with no hiccups about calling strangers. Should have good communication skills Good Command over English language having a patient and professional tone of talk. Should open to learning the subject, escalate and report in a proper manner as set by the company

Job Description:

  • New Client Acquisition Executive helps a company drive sales by sourcing new clients. These professionals focus on New Client Acquisition by appointment setting and requirement gathering
  • They help companies generate new business and ensure they meet their assigned target
  • Assist in implementing marketing campaigns
  • Cold calling and Outbound calling
  • Make effective cold calls and make conversations with C suits leaders regarding multiple offerings
  • Strong English Communication skills
  • Prepare regular reports and Managing Weekly Reports
  • Ask questions to understand customer requirements and close sales
  • Ensure accurate and timely follow-up where required
  • Develop long term Business Relations with the Clients including Account Management

Experience: 

  • Fresher or 1 year of experience

Education Qualification:

  • HSC & Above
Skill Required:
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.),
  • Excellent communication and presentation skills,
  • Strong analytical skills with a goal-oriented attitude,
  • Candidates should be willing to work from office,
  • Ensure strict adherence to Human resource Norms – Policies processes, etc.

Moodle LMS Developer(Web/App)

   Job ID- 1010

Roles and Responsibilities:

  • Hands on experience in Moodle core and custom plugins development
  • Expertise in building or customizing Moodle themes, plugins, and blocks 
  • Thorough understanding of third-party tool Integration of the modules in Moodle, as well as Moodle administration skills 
  • Knowledge of version control system GIT/ Bitbucket
  • Should know and have hands-on knowledge about various AWS services required in the development of a Moodle application.
  • Designing and building of multi-tenancy/enterprise/edutech scalable Moodle platform knowledge
  • Proven experience with Moodle core API / custom API implementation and integration
  • Knowledge of Moodle mobile application 
  • Working knowledge of the common PHP or web server security threats and their solutions 
  • Strong understanding of open-source technologies and the systems/server concept
  • Excellent debugging and troubleshooting abilities
  • An enthusiastic team player who can also work independently and effectively
Experience: 
  • Minimum 3+ years of experience and hands on in a Moodle environment
Education Qualification:
  • HSC & Above
Skill Required:
  • Core PHP,
  • Moodle framework, 
  • MySQL/ SQL,
  • REST/SOAP API, 
  • Ajax,
  • CSS,
  • Bootstrap, 
  • HTML, 
  • APACHE,
  • Linux,
  • GIT,
  • Good to have: AWS Cloud, etc.
 

Digital Marketer

Job ID- 1005

Job Requirements and Responsibilities:
  • Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
  • Designs, builds, and maintains our social media presence.
  • Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
  • Identifies trends and insights and optimizes spend and performance based on the insights.
  • Brainstorms new and creative growth strategies through digital marketing.
  • Plans, executes, and measures experiments and conversion tests.
  • Collaborates with internal teams to create landing pages and optimize user experience.
  • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Identifies critical conversion points and drop off points and optimizes user funnels.
  • Collaborates with agencies and other vendor partners.
  • Evaluates emerging technologies.
  • Provides thought leadership and perspective for adoption where appropriate.
Qualification:
  • HSC & Above.
  • Experience: 1 year and above.

Explanatory Video Creator

Job ID- 1003

Job Description:
  • We are looking for a creative and self motivated video composer / editor, to create professional videos for training purposes. 
Qualification:
  • SSC & Above.

Responsibilities:

  • Communicate with the stake holders to get a know how of what is expected from the videos.
  • Write a script of the video to be created.
  • Create animation / recorded videos for corporate training purpose.
  • Edit & Enhance the look & Feel of the videos, to make them professional.
  • Keep a track of the video analytics and keep improving the quality.
  • Suggest Quality improvements.